返金ポリシー

Returns and refunds

Because TOKYO CRAVE boxes contain food, we cannot accept returns for change of mind, taste preference, or minor packaging differences. Please do not send food products back unless we first provide written return instructions.

Damaged, incorrect, or missing items

Inspect your order when it arrives. Contact us through our contact page within 7 days of delivery if the box is damaged, the wrong item was sent, or an item is missing. Include your order number and clear photos of the shipping box, label, and affected items.

If we approve the claim, we may offer a replacement, store credit, or a full or partial refund depending on the issue and available inventory.

Order cancellations

Contact us as soon as possible if you need to cancel a one-time order. We cannot guarantee cancellation after an order has entered packing or fulfillment. Subscription cancellations apply to future renewals and do not automatically cancel an order that has already been processed.

Delivery and customs

Delivery estimates are not guarantees. Delays caused by carriers, customs, weather, an incomplete address, or a customer's failure to accept delivery are not automatically eligible for a refund. Import duties, taxes, or carrier fees charged by the destination country or carrier are the customer's responsibility unless checkout explicitly states otherwise.

Approved refunds

Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for us to process the refund. Your bank or card provider may need additional time to post it.

Questions

Start a request through our contact page. We will provide the correct return address only when a physical return is required.